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Dashboard Guide›Knowledge Base

Knowledge Base

Teach your agent about your business by adding content. Your agent only answers from what you've added here — keeping it accurate and focused.

Adding content

Go to Agent → Knowledge Base and click "Add Document". The modal has three tabs:

Add Knowledge
Product Manual v2

Click or drag a PDF to upload

Max file size per plan

Add to Knowledge Base

How retrieval works

1
Converts the user's question into an embedding vector
2
Searches your knowledge base for the most semantically similar chunks
3
Sends those chunks + the conversation to the AI model as context
4
The AI generates a reply grounded in your content
The agent won't make up information it can't find in your knowledge base — as long as your system prompt instructs it to stay on-topic. Always test edge cases in the Preview tab.

Managing documents

All uploaded documents appear in a list on the Knowledge Base tab. You can delete any document at any time — deleted documents are immediately removed and will no longer be used in responses.

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