Terms & Conditions
Last updated: April 12, 2026
These Terms & Conditions ("Terms") govern your access to and use of the Doupple platform. Please read them carefully before using our service.
Acceptance of Terms
By accessing or using Doupple (the "Platform"), including creating an account, building an agent, deploying a agent widget, or using any feature of the service, you ("you" or "User") agree to be legally bound by these Terms & Conditions ("Terms"), our Privacy Policy, and any additional guidelines or policies we publish.
If you are using Doupple on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms, and references to "you" include that entity.
If you do not agree to these Terms, do not access or use Doupple.
Description of Service
Doupple is a no-code / low-code AI agent builder platform that enables businesses, founders, and developers to:
- Create and configure AI-powered chat agents with custom personalities and knowledge
- Train agents using uploaded documents, website content, and custom text
- Build conversation workflows using a visual node-based editor
- Embed a fully customisable chat widget on their websites via a JavaScript snippet
- Capture and manage leads (emails and phone numbers) from agent conversations
- View analytics and usage statistics across their agents
We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation.
Eligibility
To use Doupple, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement in your jurisdiction
- Not be prohibited from using the service under applicable laws
- Provide accurate and truthful information when creating your account
Doupple is not intended for use by minors under the age of 18. If you are under 18, do not create an account or use the Platform.
User Accounts
- You must provide a valid email address and accurate information when registering
- You are solely responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activity that occurs under your account, whether or not authorised by you
- You must notify us immediately at support@gmail.com if you suspect unauthorised access to your account
- You may not share your account credentials with others or allow multiple individuals to access the platform under one account
- Each account is for a single user. If you need multiple users, please contact us
- Accounts created using automated means, bots, or false identities will be terminated
Acceptable Use
You agree to use Doupple only for lawful purposes and in accordance with these Terms. You agree not to:
Content restrictions — you may not deploy agents that:
- Generate or distribute illegal, harmful, abusive, harassing, threatening, or defamatory content
- Impersonate any person, company, or entity in a misleading or deceptive manner
- Promote hate speech, discrimination, or violence based on race, religion, gender, sexual orientation, nationality, or disability
- Produce or facilitate the production of adult-only content visible to minors
- Generate medical, legal, or financial advice intended to be relied upon as professional advice without appropriate disclaimers
- Violate the intellectual property rights of any third party
- Collect personal data from visitors without appropriate consent or in violation of applicable privacy laws
Platform restrictions — you may not:
- Attempt to reverse-engineer, decompile, or extract source code from Doupple
- Use automated scripts or bots to scrape, crawl, or access the Platform in an unauthorised manner
- Attempt to gain unauthorised access to other users' accounts, data, or the underlying infrastructure
- Conduct denial-of-service attacks or intentionally overload the Platform
- Use the Platform to mine cryptocurrency or conduct computationally intensive tasks unrelated to agent functionality
- Circumvent rate limits, credit limits, or other usage restrictions
- Resell or sublicense access to the Platform without our written consent
- Use the Platform to train competing AI models or services
We reserve the right to investigate and take action against violations, including immediate account suspension or termination without refund.
Subscriptions, Billing & Refunds
6.1 Subscription plans
Doupple offers free and paid subscription plans. Paid plans unlock additional features, higher agent limits, and more AI credits (Units). Plan details, pricing, and included credits are displayed on our Pricing page.
6.2 Billing
- Paid subscriptions are billed monthly in advance on the date you subscribe
- Payments are processed by Razorpay, a PCI-DSS compliant payment gateway
- You authorise us to charge your payment method on each renewal date
- All prices are in Indian Rupees (INR) unless stated otherwise
- We may change pricing with at least 14 days' notice before your next billing date
6.3 AI Credits (Units)
- AI Credits are consumed each time your agent generates a response
- Credits are allocated per billing cycle and do not roll over to the next month
- When credits are exhausted, your agent will stop responding until the next billing cycle or you upgrade
- Free plan credits are subject to change without notice
6.4 Refund policy
- We offer a 14-day money-back guarantee for first-time paid subscriptions
- To request a refund, email support@gmail.com within 14 days of your first payment with the subject line "Refund Request"
- Refunds are not issued after the 14-day window, for renewal payments, or for plan upgrades
- Refunds are processed back to your original payment method within 5–10 business days
- We reserve the right to decline refund requests if we detect abuse of the refund policy
AI Credits consumed before a refund request are non-refundable. The 14-day guarantee applies to the subscription fee, not to individual credit usage.
Cancellation
You may cancel your paid subscription at any time from Dashboard → Plans → Cancel Subscription.
- Cancellation takes effect at the end of your current billing period
- You retain access to paid features until the end of the billing period
- No partial refunds are issued for unused days in the current billing period (except within the 14-day refund window)
- After cancellation your account reverts to the free plan
- Your agents, knowledge base, and data are preserved on the free plan unless you exceed free plan limits
Account Deletion & Closure
Please read this section carefully. Account deletion is permanent and irreversible. There are no exceptions.
You may delete your account at any time from Dashboard → Settings → Delete Account. By requesting account deletion, you acknowledge and agree to all of the following:
Permanent & irreversible
Account deletion is permanent. Once deleted, your account cannot be restored under any circumstances, including by contacting support.
All data is deleted
All associated data is permanently deleted: AI agents, system prompts, knowledge base documents, leads, analytics, widget configurations, and workflow settings.
Credits are forfeited
All unused AI credits, units, and remaining subscription benefits are immediately and permanently forfeited upon account deletion. No refunds, transfers, or carryovers are available.
Subscription is cancelled immediately
Any active paid subscription is immediately cancelled. No refund is issued for the remaining billing period.
Email address is blocked
The email address associated with the deleted account is permanently blocked from creating new accounts on Doupple. This block cannot be removed even by contacting support.
No exceptions
There are no exceptions to this policy — not for paid users, not through support requests, and not through administrative overrides.
Back up your data
You are solely responsible for exporting or backing up any data you wish to retain before requesting account deletion.
Intellectual Property
Doupple's IP
Doupple owns all rights, title, and interest in the Platform, including all software, features, designs, algorithms, trademarks, logos, and brand elements. These Terms do not grant you any rights to Doupple's intellectual property beyond a limited, non-exclusive, non-transferable licence to use the Platform as permitted by these Terms.
Your IP
You retain full ownership of all content you provide to Doupple, including system prompts, knowledge base documents, agent configurations, and any other materials you upload.
By using Doupple, you grant us a limited, non-exclusive, royalty-free licence to process, host, and use your content solely to provide and maintain the Platform and as described in our Privacy Policy. This licence terminates when you delete your content or account.
User Content & Data
You represent and warrant that:
- You own or have the necessary rights to all content you upload to Doupple (documents, text, images)
- Your content does not infringe the intellectual property, privacy, or other rights of any third party
- You have obtained all necessary consents to process personal data captured via your agent (leads, visitor information)
- Your agent complies with all applicable laws in the jurisdictions where it is deployed
You are solely responsible for the content and behaviour of the agents you deploy using Doupple. Doupple is a tool — the AI responses generated by your agent are your responsibility, not ours.
AI-Generated Content
Doupple uses third-party AI language models to generate agent responses. Regarding AI-generated content:
- AI responses may occasionally be inaccurate, incomplete, or outdated — this is an inherent limitation of current AI technology
- Doupple does not guarantee the accuracy, reliability, or suitability of AI-generated responses for any particular purpose
- You are responsible for reviewing and validating the responses your agent generates, particularly for high-stakes use cases
- Do not rely on AI-generated responses as a substitute for professional medical, legal, financial, or other expert advice
- You are responsible for adding appropriate disclaimers to your agent if it operates in regulated industries
We strongly recommend testing your agent thoroughly in the Preview tab before deploying it to your website.
Service Availability
We strive to provide reliable, high-availability service, but we do not guarantee uninterrupted access to Doupple. The Platform may be temporarily unavailable due to:
- Scheduled or emergency maintenance
- Infrastructure issues with our hosting providers (Vercel, Supabase, Upstash)
- Outages or rate limiting from third-party AI providers
- Circumstances beyond our reasonable control (force majeure)
We are not liable for any losses or damages arising from Platform downtime or unavailability of any feature.
Limitation of Liability
To the maximum extent permitted by applicable law in India:
- Doupple and its founders, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
- This includes, but is not limited to: loss of profits, loss of data, loss of goodwill, business interruption, or the cost of substitute services
- Our total cumulative liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount paid by you to Doupple in the three (3) months immediately preceding the event giving rise to the claim
- If you have not paid anything to Doupple, our maximum liability is INR 0 (zero)
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Indemnification
You agree to defend, indemnify, and hold harmless Doupple and its founders, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
- Your access to or use of the Platform
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Content uploaded by you to the Platform
- Your agent's interactions with your website visitors
- Your collection or use of visitor data via the lead capture feature
- Any claim by a third party relating to content or services provided through your agent
Termination by Doupple
We reserve the right to suspend or permanently terminate your account, with or without notice, if:
- You violate any provision of these Terms
- We are required to do so by law, court order, or governmental authority
- We detect fraudulent activity, payment disputes, or abuse of the refund policy
- Your account poses a security risk to other users or the Platform
- You engage in conduct that we determine, in our sole discretion, to be harmful to Doupple, other users, or third parties
- Your account has been inactive for more than 12 months on the free plan
Upon termination by us for cause (violation of Terms), you forfeit all credits, subscription time, and data associated with your account. No refunds are issued for terminations for cause.
If we terminate your account without cause (e.g., we discontinue the service), we will provide at least 30 days' notice and offer a pro-rata refund for any unused prepaid subscription time.
Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Dispute resolution
If you have a dispute with us, please contact us first at support@gmail.com. We will attempt to resolve disputes informally within 30 days.
If the dispute cannot be resolved informally, it shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India). The seat of arbitration shall be India. The arbitration shall be conducted in English.
For disputes not subject to arbitration, the courts of competent jurisdiction in India shall have exclusive jurisdiction.
You waive any right to participate in a class action lawsuit or class-wide arbitration against Doupple.
Changes to These Terms
We may update these Terms at any time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to your registered email address
- Display a notice in your Doupple dashboard
Material changes will take effect 14 days after we post the updated Terms or notify you by email, whichever is earlier. Minor changes (typo fixes, clarifications that don't affect your rights) take effect immediately.
Your continued use of Doupple after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Platform and may request account deletion.
Contact Information
For legal inquiries, Terms-related questions, or any other concerns:
Response time
Legal inquiries are responded to within 5–7 business days.
Jurisdiction
India — governed by Indian law