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Privacy Policy

Last updated: January 26, 2026

1. Introduction

Doupple operates an AI chatbot builder platform designed for businesses, founders, and agencies in India. We are committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you use Doupple.

2. Information We Collect

2.1 Account Information

  • Email address
  • Name (if provided)
  • Password (stored in hashed form)

2.2 Chatbot & Agent Data

  • Agent names and configurations
  • System prompts and chatbot behavior settings
  • Widget appearance and configuration
  • Knowledge base documents (PDFs uploaded by users)
  • Knowledge metadata (file size, status, chunk count)

2.3 Conversation Data

  • Chat messages are not stored permanently
  • Messages are processed in real-time only
  • Conversation history exists temporarily in memory during an active session
  • No long-term storage of chat transcripts

2.4 Lead Data

When enabled by you, we may extract:

  • Email addresses
  • Phone numbers

from chatbot conversations and store them as leads associated with your agent.

2.5 Analytics Data

We store aggregated analytics only, such as:

  • Daily credits used per agent
  • Daily leads captured (email / phone)
  • Aggregated credit usage and lead statistics (totals and averages)

Analytics are stored per agent per day and never include message content or full chat transcripts.

2.6 Payment Information

Payment processing is handled by third-party providers. We do not store full payment card details on our servers.

3. How We Use Information

We use collected data to:

  • Provide and operate the Doupple platform
  • Generate AI-powered chatbot responses
  • Enable knowledge-based responses (RAG)
  • Capture and manage leads
  • Display analytics and usage insights
  • Improve platform performance
  • Provide customer support
  • Process subscriptions and billing

4. AI & Automated Processing

Doupple uses third-party AI services to generate chatbot responses and embeddings.

  • User inputs may be sent to AI providers only for processing
  • Messages are not used to train public models
  • AI processing is temporary and request-based

5. Third-Party Services

We use the following third-party services:

  • Supabase – Database, authentication, storage, vector search
  • OpenAI – AI responses and embeddings
  • Groq – Fallback AI inference
  • Razorpay – Payment processing
  • Vercel – Application hosting

These providers process data only to deliver their services to us.

6. Data Retention

  • Chat messages: Not stored
  • Leads: Stored until deleted by the user
  • Knowledge documents: Stored until deleted by the user
  • Analytics: Stored as aggregated daily data
  • Account data: Stored while account is active

7. Cookies & Tracking

We may use cookies or similar technologies to:

  • Maintain sessions
  • Improve user experience
  • Monitor performance

You can control cookies through your browser settings.

8. Data Security

We implement reasonable security practices including:

  • Encrypted communication (HTTPS)
  • Secure API access
  • Environment-based secrets
  • Restricted access to sensitive data

9. Your Rights (India)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent where applicable

To exercise these rights, contact us at: doupples@gmail.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page.

11. Contact Us

Privacy-related questions: doupples@gmail.com